Dial A Conservatory - For Conservatories, Sunrooms, Garden Rooms and Orangeries of all descriptions

 


Conservatories, DIY conservatory Designs by Dial a Conservatory.

Frequently Asked Questions - Conservatories.

In order to help you understand what we do we have listed below a number of frequently asked questions - just click on the question for the answer. If you have any other questions not listed below please contact us - Thank you.
 
How do I place an order?
 
What is your delivery period?
 
Is there a delivery charge for my conservatory?
 
What is your guarantee/warranty?
 
What if something is missing from my order?
 
How long does it take to erect a conservatory?
 
What if my conservatory is damaged or glass is broken during delivery?
 
If I construct my own conservatory base, will you supply a base plan and specification?
 
Do you use safety glass?
 
Do I need planning permission?
 
Do I need Building Regulation approval?
 
What are your terms of payment?
 
Do you do supply only?
 
Will you do a final survey/measure up for my conservatory prior to manufacture?
 
In your standard model price list for PVCu conservatories, you mention a surcharge for REHAU PAS011 - what is this?
 
Can you fit Pilkington "K" high insulating glass to your conservatories?
 
You only do supply only.  Can you assist me with finding a builder or installer?
 

How do I place an order?
 
Go to our ordering page.  Ordering a standard model is simplicity itself.  Fill in the information requested and your conservatory will soon be on its way.  For bespoke models, the process is slightly different.  In this instance, we will E-mail or fax you a proposed design including a drawing reference.  You then fill in the bespoke order section of our on-line order form and the order will be processed as per the standard models.  If you have any particular queries about your potential order and are unsure about anything, just contact admin@conservatoriestoday.co.uk.

Be sure to fill in the "adapting a standard model" section if you wish to "bespoke" a standard model.  You can, if you prefer, still use fax or snail mail to place an order.
 
back to top
 
What is your delivery period?
 
Standard Model PVCu  4 - 6  weeks
Bespoke PVCu & Aluminium 6 - 8  weeks
Bespoke Hardwood  12 - 14 weeks
 
Please note that where possible, we will endeavour to improve on these delivery times.  If you have a particularly urgent requirement, we will happily see what we can do.
 
back to top
 
Is there a delivery charge for my conservatory?
 
There is no delivery charge for mainland U.K.  For an international delivery charge, please e-mail us.  Most international clients take delivery in the U.K. and organise their own transport arrangements.
 
back to top
 
What is your guarantee/warranty?
 
All U.K. delivered products (whether PVCu, Hardwood or Aluminium) have a ten year guarantee on the frames, a five year guarantee on the double-glazed sealed units and a one year warranty on all hardware fitted. This guarantee can also be insurance backed for a small additional cost.
 
back to top
 
What if something is missing from my order?
 
Dial a Conservatory quality control ensures that this is extremely unlikely.  However, in the unlikely event something is missing, please contact support@conservatoriestoday.co.uk detailing the missing item.  We endeavour to dispatch any shortages the same day (subject to availability).
 
back to top
 
How long does it take to erect a conservatory?
 
We hate to say "how long is a piece of string" but we just have!  If there is such a thing as an average conservatory, then the answer is probably 3-4 days for an experienced fitting crew or 2-3 weekends for a DIY enthusiast.
 
back to top
 
What if my conservatory is damaged or glass is broken during delivery?
 
We insure all products up to the end of delivery ourselves.  We will replace and/or repair any damages at our expense.  Please ensure you check your conservatory carefully upon delivery, as no claim will be accepted unless carefully noted on delivery.
 
back to top
 
If I construct my own conservatory base, will you supply a base plan and specification?
 
Yes.  The base plan also includes a typical specification for the base, depending on whether you are having a dwarf wall version or not.  Please note this will be a typical specification - as with all building works, a lot depends upon the site condition and you should take appropriate advice if you have any doubts.
 
back to top
 
Do you use safety glass?
 
All glazing conforms to BS6202.  Most glazing is either 4mm or 6mm toughened safety glass although occasionally we do use laminated safety glass (usually in commercial applications).
 
back to top
 
Do I need planning permission?
 
In England and Wales you will not usually require planning permission, provided you do not exceed the permitted development limit for your property (which is 50-70 cubic metres, depending on where you live). Notable exceptions to the above are listed buildings and conservation areas.
 
back to top
 
Do I need Building Regulation approval?
 
Not usually. Two exceptions, however, would be if your conservatory exceeds 30m square floor area or there are no connecting doors to the rest of the property.  If in doubt, contact your local Building Control Dept.
 
back to top
 
What are your terms of payment?
 
Our deposit terms are 10% on all conservatories. We will invoice you for the balance on order acknowledgement/final survey.
 
back to top
 
Do you do supply only?
 
YES WE DO - indeed that is all of Dial A Conservatory's business.  If, however, you require a builder or an installer to help, we can usually recommend a suitable contractor.
 
back to top
 
Will you do a final survey/measure up for my conservatory prior to manufacture?
 
We survey all bespoke/made-to-measure conservatories as a matter of course (mainland U.K. only).  We do not find it necessary as a general rule to survey for any of the standard models.  If clients would prefer a site survey by ourselves, there is a charge of 50 - 150 plus travel expenses depending upon location.  International orders can also be surveyed by ourselves.  The cost for this is subject to quotation.
 
back to top
 
In your standard model price list for PVCu conservatories, you mention a surcharge for REHAU PAS011 - what is this?
 
Our PVCu conservatories are manufactured using two PVCu systems.  Our standard system is the well known and highly respected SYNSEAL SYSTEM.  We find this system a highly practical and extremely reliable product for the manufacture of conservatories.  It is, however, externally beaded which is perceived by some as being less secure.  For this reason we also offer Europe's leading PVCu system from REHAU.  This system is internally beaded.  We are also able to fit higher standard locking to the REHAU SYSTEM.  You might also like to visit our Extras/Upgrades page, where you will find more details on enhancements for your conservatory.
 
back to top
 
Can you fit Pilkington "K" high insulating glass to your conservatories?
 
YES - again please visit our Extras/Upgrades page on the creating a bespoke design.
 
back to top
 
You only do supply only.  Can you assist me with finding a builder or installer?
 
YES.  Over many years, the Best Building Group, Dial A Conservatory's parent company, has built up relationships with some of the most professional and reliable builders/installers in the conservatory business.  We can usually recommend two or three companies/individuals to price this part of your work.  Indeed with all of our standard models, we can quote you prices for the above work subject to survey.  Also on the bespoke models, our designers can give you a fairly accurate guide price over the telephone or by e-mail.  They or the builders/installers will be able to confirm an exact cost following a site survey.
 
back to top

 

 


Conservatory Heating and Radiators  Radiant Panel Heaters for Conservatories

NEW! Timber Flooring for Conservatories and all around the Home NEW!

A Floor that is hygienic and easy to clean, children and family friendly, warm in winter, cool in summer and doesn't twist or warp. A floor that lasts a lifetime and gets even more beautiful with age. Click Here for more Information

Conservatory Base

Dial a Conservatory - Providing you with information, advice and conservatory quote requests.

MT Conservatories Ltd. T/A DAC, Best Price and Dial a Conservatory.
Registered Office: 24 North Court, Hassocks, West Sussex, BN6 8JS
Registered in Cardiff. Co no. 4292336

FREEPHONE: 0800 833309

tel: 01903 850093, fax: 01903 859866
Outside UK tel: +44 1903 850093
Please Click Here To Contact Us

ATTENTION ALL EDITORS AND JOURNALISTS - CLICK HERE

Disclaimer

Privacy Notice

WindowsToday - get quotes from local suppliers of quality replacement windows, doors and double glazing


You may find the following sites to be of interest

Copyright 1999 - 2009 All rights reserved.

Replacement Windows, Conservatories, Kitchens, Bathrooms, Home Improvements